This cancellation policy is part of our terms and conditions and can be found in §7:
If you are a consumer within the meaning of § 13 BGB, i.e. make the purchase for purposes that cannot be primarily attributed to your commercial or self-employed professional activity, you have a right of withdrawal with the following deviating provisions:
(1) Not personalized and
(2) Personalized Products.
We would like to inform you in advance that you must bear the costs of the return yourself in the event of a return. Our customer service (info@bezzos.de) will be happy to assist you with this matter. Please help us to avoid unnecessary costs and do not return the goods without a return label.
Please contact us for the return address via email to info@bezzos.de, as there are different warehouses.
Please use protective packaging if necessary. If you no longer have the original packaging, please provide alternative packaging to ensure adequate protection against damage in transit to avoid claims for damages due to defective packaging. Please send us a short e-mail at info@bezzos.de to announce the return. This allows us to match the products as quickly as possible.
Please note that the above-mentioned modalities are not a prerequisite for the effective exercise of the right of withdrawal.
(1) NON-PERSONALIZED PRODUCTS:
You have the right to revoke this agreement within a period of fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods or received them. To exercise your right of withdrawal, you must contact us (Ousta Kiasif Yavasca GbR, Ludwig-Erhard-Straße 18, 20459 Hamburg , Germany, info@bezzos.de ) with a clear statement (e.g. letter or email) about your decision to withdraw from this contract.
You can use the attached sample withdrawal form, but this is not required. To meet the cancellation deadline, it is sufficient if you send the communication regarding the exercise of the right of cancellation before the end of the cancellation period.
Consequences of revocation
If you withdraw from this agreement, we will pay you all payments received from you, including delivery costs (except for the additional costs resulting from your choosing a different type of delivery than the standard delivery that we offer) within a period of time fourteen days from the day on which we received the declaration of cancellation of this contract. For such repayment, we will use the same means of payment as for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged these repayment fees.
We may refuse repayment until we have returned the goods or until you have proven that you have returned the goods, whichever is earlier.
You must return the goods to us immediately, but no later than fourteen days after the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. The shipping costs of the return must be borne by the customer himself. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the quality, characteristics and functioning of the goods.
Sample withdrawal form
If you wish to revoke the contract, please fill out this form and send it back.
First and Last Name:
Address:
E-mail:
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the
following goods (*):
(*) Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only in the case of a paper notification) Date
(*) Delete if necessary.
end of revocation
(2) CUSTOMIZED PRODUCTS:
The right of withdrawal does not apply to the delivery of non-prefabricated goods that are subject to an individual selection or determination by the consumer or are clearly tailored to the personal needs of the consumer (e.g. leather goods with their individual properties) in accordance with § 312g Para. 2 BGB. This is because we can no longer resell the personalized products. They are handcrafted especially for you. We ask for your understanding.
If personalized goods were damaged or defective, the right of withdrawal of the non-personalised products will apply.