§ 1 Scope and provider
(1) The general business relationships apply to all orders that you place in the online shop of Ousta Kisif Yavasca GbR (brand: Bezzos).
Contact:
Managing directors: Sinan Ousta Kiasif and Deniz Yavasca
Email: info@bezzos.de
(2) Our deliveries, services and offers are made exclusively on the basis of these General Terms and Conditions. The general terms and conditions also apply to companies for all future terms and conditions, even if they are not expressly agreed again. The inclusion of a customer's general business relationships that contradict our general business relationships is already contradicted.
(3) Contract language via www.bezzos-shop.de is exclusively German.
§ 2 Conclusion of contract
(1) When concluding contracts on bezzos-shop.de, your contractual partner is exclusively Ousta Kiasif Yavasca GbR.
(3) The offer of the goods bezzos-shop.de is not a binding contract offer within the meaning of § 145 BGB, but is to be understood as an invitation to submit an offer (invitatio ad offerendum). By sending an order by clicking the "Buy" button, you submit a binding contract offer. After submitting or sending the order, you will receive an email confirming the technical receipt of your order to the email address you provided. This confirmation e-mail does not yet represent acceptance of the contract. Bezzos (Ousta Kiasif Yavasca GbR) declares acceptance of the contract in a separate e-mail as soon as the goods leave the warehouse (shipping confirmation) or the delivery period can be confirmed.
§ 3 Prices
The prices stated on the product pages include the statutory VAT and other price components and do not include the respective shipping costs.
§ 4 Terms of Payment and Default
(1) Payment can be made either:
- PayPal
- PayPal Express
- Payment in advance
- Instant bank transfer
- Klarna
- Apple or Google Pay
- Shop Pay
- Credit cards such as VISA, MasterCard or American Express
- Maestro ATM card
(2) When paying by credit card, the purchase price will be reserved on your credit card at the time of ordering (“authorization”). Your credit card account is actually debited when we send the goods to you.
(3) If you are in arrears with the payment, you are obliged to pay the statutory default interest of 5 percentage points above the base interest rate. You will be charged a reminder fee of at least EUR 5 for each reminder letter that is sent to you after the default has occurred, unless you can prove that the damage was lower.
§ 5 Delivery; retention of title
(1) Unless otherwise agreed, the goods will be delivered from our warehouse to the address you provide.
(2) The goods remain our property until the purchase price has been paid in full.
(3) We offer express shipping for certain orders. You can see in the ordering process whether this option is offered for your particular order and the associated costs. If the specified express delivery time is exceeded, you will of course be reimbursed for the delivery costs.
(4) If you are an entrepreneur within the meaning of § 14 BGB, the following also applies:
We reserve ownership of the goods until all claims from the current business relationship have been settled in full. Pledging or assignment as security is not permitted before ownership of the reserved goods has passed.
You may resell the goods in the ordinary course of business. In this case, you assign to us all claims in the amount of the invoice amount that accrue to you from the resale. We accept the assignment, but you are authorized to collect the claims. If you do not meet your payment obligations properly, we reserve the right to collect claims ourselves.
If the reserved goods are combined and mixed, we acquire co-ownership of the new item in relation to the invoice value of the reserved goods to the other processed items at the time of processing.
We undertake to release the securities to which we are entitled upon request insofar as the realizable value of our securities exceeds the claims to be secured by more than 10%. We are responsible for selecting the securities to be released.
§ 6 cancellation policy
This cancellation policy is part of our terms and conditions and can be found in §7:
If you are a consumer within the meaning of § 13 BGB, i.e. make the purchase for purposes that cannot be primarily attributed to your commercial or self-employed professional activity, you have a right of withdrawal with the following deviating provisions:
(1) Not personalized and
(2) Personalized Products.
We would like to inform you in advance that you must bear the costs of the return yourself in the event of a return. Our customer service (info@bezzos.de) will be happy to assist you with this matter. Please help us to avoid unnecessary costs and do not return the goods without a return label.
Please contact us for the return address via email to info@bezzos.de, as there are different warehouses.
Please use protective packaging if necessary. If you no longer have the original packaging, please provide alternative packaging to ensure adequate protection against damage in transit to avoid claims for damages due to defective packaging. Please send us a short e-mail at info@bezzos.de to announce the return. This allows us to match the products as quickly as possible.
Please note that the above-mentioned modalities are not a prerequisite for the effective exercise of the right of withdrawal.
(1) NON-PERSONALIZED PRODUCTS:
You have the right to revoke this agreement within a period of fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods or received them . To exercise your right of withdrawal, you must contact us (Ousta Kiasif Yavasca GbR, Ludwig-Erhard-Straße 18, 20459 Hamburg , Germany, info@bezzos.de ) with a clear statement (e.g. letter or email) about your decision to withdraw from this contract.
You can use the attached sample withdrawal form, but this is not required. To meet the cancellation deadline, it is sufficient if you send the communication regarding the exercise of the right of cancellation before the end of the cancellation period.
Consequences of revocation
If you withdraw from this agreement, we will pay you all payments received from you, including delivery costs (except for the additional costs resulting from your choosing a different type of delivery than the standard delivery that we offer) within a period of time fourteen days from the day on which we received the declaration of cancellation of this contract. For such repayment, we will use the same means of payment as for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged these repayment fees.
We may refuse repayment until we have returned the goods or until you have proven that you have returned the goods, whichever is earlier.
You must return the goods to us immediately, but no later than fourteen days after the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. The shipping costs of the return must be borne by the customer himself. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the quality, characteristics and functioning of the goods.
Sample cancellation form
If you wish to revoke the contract, please fill out this form and send it back.
First and Last Name:
Address:
E-mail:
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the
following goods (*):
(*) Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only in the case of a paper notification) Date
(*) Delete if necessary.
end of revocation
(2) CUSTOMIZED PRODUCTS:
The right of withdrawal does not apply to the delivery of non-prefabricated goods that are subject to an individual selection or determination by the consumer or are clearly tailored to the personal needs of the consumer (e.g. leather goods with their individual properties) in accordance with § 312g Para. 2 BGB. This is because we can no longer resell the personalized products. They are handcrafted especially for you. We ask for your understanding.
If personalized goods were damaged or defective, the right of withdrawal of the non-personalised products will apply.
§ 7 Damage in transit
(1) If goods are delivered with obvious transport damage, please report such errors immediately to the deliverer (e.g. DHL) and please contact us as soon as possible at info@bezzos.de. Before we ship the goods, we carry out a precise quality control. We will not ship damaged products.
(2) The omission of a complaint or contact has no consequences for your statutory warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
§ 8 Warranty
(1) Unless expressly agreed otherwise, your warranty claims are based on the statutory provisions of sales law (§§ 433 ff. BGB).
(2) If you are a consumer within the meaning of § 13 BGB, the limitation period for warranty claims for used items is one year, in deviation from the statutory provisions. This limitation does not apply to claims based on damage resulting from injury to life, limb or health or from the breach of an essential contractual obligation, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligation). as well as for claims due to other damages based on an intentional or grossly negligent breach of duty by the user or his vicarious agents.
(3) For the rest, the statutory provisions apply to the warranty.
(4) If you are an entrepreneur within the meaning of § 14 BGB, the statutory provisions apply with the following modifications:
- Only our own information and the product description are binding for the quality of the goods, but not public promotions and statements and other advertising of third parties.
- You are obliged to examine the goods immediately and with due care for deviations in quality and quantity and to notify us of obvious defects within 7 days of receipt of the goods. Timely dispatch is sufficient to meet the deadline. This also applies to hidden defects found later upon discovery. In the event of a breach of the obligation to examine and give notice of defects, the assertion of warranty claims is excluded.
- In the event of defects, we shall provide a warranty, at our discretion, by rectification or replacement delivery (subsequent performance). In the case of rectification, we do not have to bear the increased costs that arise from transporting the goods to a location other than the place of performance if the transport does not correspond to the intended use of the goods.
- If the supplementary performance fails twice, you can either demand a price reduction or withdraw from the contract.
- The warranty period is one year from date of delivery.
§ 9 Liability
(1) Unlimited liability: We have unlimited liability for intent and gross negligence as well as in accordance with the Product Liability Act. For slight negligence, we are liable for damage resulting from injury to life, limb and health of persons.
(2) The following limited liability also applies: In the case of slight negligence, we are only liable in the event of a breach of an essential contractual obligation, the fulfillment of which is essential for the proper execution of the contract and on the observance of which you can regularly rely (cardinal obligation). The amount of liability for slight negligence is limited to the damage that was foreseeable at the time the contract was concluded and the occurrence of which must typically be expected. This limitation of liability also applies to our vicarious agents.
§ 10 Discount and Voucher Codes
(1) Several discount and voucher codes cannot be combined for one purchase.
(2) Discount codes can be used for already reduced goods. Voucher codes can be used for already reduced goods.
§ 11 Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr/ . We are not obliged to participate in a dispute settlement procedure before a consumer arbitration board, but we are willing ( online dispute settlement in accordance with Art. 14 Para. 1 ODR-VO).
§ 12 Final Provisions
(1) Should one or more provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the other provisions.
(2) German law applies exclusively to contracts between us and you, excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG, "UN Sales Convention").
(3) If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from or in connection with contracts between us and you is.